Government services

a) Facilitate access to government information and services

Encourage access to government services across all sectors of society and of the economy and across the country using the Internet and associated technologies

Action items

i. Continue to build and strengthen the government information network and Web site (PMIS)

ii. Continue to create and develop the content and services available, moving to test interactive services

iii. Encourage government departments to develop Web sites and make information available to the public via these sites

iv. Encourage the government to deliver Internet enabled services on a test basis

v. Establish standard formats for EDI applications appropriate to the needs of the Government of Mongolia. Use International Organization of Standardization (ISO) and other international standards to ensure greatest compatibility with international partners to facilitate business to business transactions. Test these applications.

b) Raise public awareness of government services provided online

Action items

i. Undertake an advertising campaign as part of a national communications and awareness promotion plan on the use of ICTs

c) To raise awareness among government staff / public servants

To create awareness of the use of ICTs in support of the provision of public services among government decision makers, civil servants and community leaders and eventually among members of the public across the country, starting in the Aimag centres as well as in other centres.

Action items

i. Create incentives for public servants to use the Internet

ii. Specifically, encourage and create incentives so that government departments, at all levels, make government information such as forms, approvals, licenses, taxation and related documents and processes readily accessible

iii. Inform and educate public servants about the importance of access to information and of the role of the Internet and of related technologies in the process.

d) Deliver basic government services over the Internet

i. Demonstrate the delivery of basic government services over the Internet 

ii. Deliver these selected government services to selected target groups of users using the Internet

Action items

i. Develop government content on the Web

ii. Build on existing initiatives such as the PMIS project

iii. Test the use of interactive content (forms, etc.) over the Internet

iv. Build on existing initiatives such as the PMIS project

v. Select test groups in government and audiences outside of government 

vi. Extend the PMIS project

e) To train public servants

Action items

i. Certify government technicians in networking technologies and related applications

f) To link citizens to public servants over the Internet

Action items

i. Make available over the Internet (Web enable) certain government services that require public input via forms for example

ii. Create public computer / Internet access centres to government services

iii. Evaluate the results

iv. Make changes as appropriate and expand access to government services over the Internet

g) Enhance links between elected deputies and the electorate

To create opportunities for citizens to communicate directly with parliamentarians, government decision makers and civil servants and to access public information and services

Action items

i. Provide parliamentarians with computer and Internet access

ii. Create Web sites for parliamentarians (may already exist).